We make every effort to ensure you are happy with your purchase. If you find you need to return an item, please see the terms and conditions below: Required: The original invoice must accompany all returns or exchanges. We do not offer cash refunds, however in-house, store credit will be issued. No exceptions! Order discrepancies: If there is a discrepancy with the quantity, quality, type, or size of material you received, this must be reported to Osorio Metals within 24 hours of receipt of the material or else the claim is waived. Condition of materials: All returned merchandise received by Osorio Metals will be inspected and must be found to be in re-saleable condition. Time limitations: Merchandise must be returned to Osorio Metals no later than fifteen (15) days after the date of the original invoice. Items that cannot be returned: We do not offer returns on any product that has been altered in any way by the customer; cut, painted, drilled or rusted. Stainless steel, aluminum, special orders, and pre-cut materials are also not eligible for returns. Restocking fee: All merchandise is subject to a 15% restocking fee.